Privacy Policy

Effective Date: 20/08/25

At Cuddtail London, your privacy is important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.cuddtail.com, make a purchase, or interact with our services.

By using our site, you agree to the terms described below.

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1. Information We Collect

We collect information that helps us provide a better shopping experience, including:

a. Personal Information

When you place an order or register on our site, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via our payment provider — we do not store card data)

b. Non-Personal Information

We may automatically collect:

• Browser type, IP address, device type, and cookies

• How you use and navigate our website (pages visited, time spent, etc.)

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2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders

• Communicate with you about your purchase or account

• Send order confirmations, updates, or support messages

• Improve our website, products, and services

• Send promotional offers (only with your consent)

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3. How We Protect Your Information

Your security matters to us.
We use SSL encryption and secure payment gateways to protect your personal data.
Access to your data is restricted to authorized staff only.

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4. Sharing Your Information

We only share your data with trusted third parties necessary for our operations, such as:

• Payment processors (e.g., Shopify Payments, PayPal)

• Shipping providers (to deliver your order)

• Email marketing services (only if you subscribe)

We never sell or rent your personal information to any third party.

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5. Cookies

Our website uses cookies to improve your browsing experience.
Cookies help us remember your preferences and shopping cart details.
You can disable cookies through your browser settings, but some parts of our site may not function properly without them.

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6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections or deletion of your data

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at support@cuddtail.co.uk.

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7. Data Retention

We retain your personal information only as long as necessary to fulfill your order, comply with legal obligations, or resolve disputes.

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8. Third-Party Links

Our site may include links to third-party websites.
We are not responsible for the privacy practices or content of these websites.

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9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Effective Date.”

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

📧 info@cuddtail.com
📍 Cuddtail London, United Kingdom