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At Cuddtail London, we’re committed to delivering your pet’s favourites quickly, safely, and affordably.
Please read our Shipping Policy below to understand how we handle delivery times, costs, and procedures.
1. Order Processing
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All orders are processed within 1–3 business days after payment is received.
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Orders placed on weekends or public holidays will be processed on the next working day.
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You’ll receive a confirmation email once your order has been shipped, along with tracking details (if available).
2. Shipping Locations
We currently ship within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
If you wish to place an international order, please contact us at support@cuddtail.co.uk before checkout — we’ll do our best to accommodate your request.
3. Shipping Rates & Delivery Times
| Shipping Option | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | £3.99 (Free for orders over £50) |
| Express Shipping | 1–2 business days | £6.99 |
| Local Delivery (London Only) | Same or Next Day | £4.50 |
Delivery times are estimates and may vary depending on your location and courier availability.
4. Order Tracking
Once your order is dispatched, you’ll receive an email containing your tracking number and a link to monitor your shipment in real time.
5. Delays or Issues
While we work closely with trusted couriers, delays can occasionally occur due to weather, postal issues, or high demand.
If your order hasn’t arrived within the expected timeframe, please contact our support team and we’ll help you track it down.
6. Lost or Damaged Packages
If your order arrives damaged or goes missing in transit, please reach out to support@cuddtail.co.uk within 7 days of delivery.
We’ll work quickly to resolve the issue — either by resending your items or issuing a refund where applicable.
7. Address Accuracy
Please ensure your shipping address is entered correctly during checkout.
Cuddtail London is not responsible for packages delivered to incorrect addresses provided by the customer.
8. Contact Us
For any questions about your shipment, please contact us at:
📧 info@cuddtail.com
📍 Cuddtail London, United Kingdom
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